Samsung is not only popular in Cameras, Television or Computer, but Printers also. Samsung printers are very reliable, durable and inexpensive. Some Samsung printers come with wireless function too; which is why it didn’t only attract business users but also home users. Although Samsung is a very popular brand, there are times Samsung printers and toners give its owner trouble when it comes to toner cartridges.
To give you more information on your Samsung printers, electronic chips are installed in each toner cartridge to store the number of pages printed. These chips are very important for the printer and toner to function correctly. One of the most common problem people are having is getting an error message; “Toner Incompatible”. If that appears, it means that your chip is either defective or the firmware version inside the chip is incorrect. The chip tells the printer not to accept the toner because chip is defective or the chip is outdated due to the difference in the firmware version. If that’s the case, contact your supplier as soon as you can and get the toner tested and fixed.
The best way to prevent problems from using remanufactured or compatible toner cartridges after purchasing the printer is to not update the printer firmware when the software ask you for an update. After updating, the firmware might be different and the printer might no longer accept remanufactured or compatible toner cartridge. Thus, making customers purchase Genuine Samsung toners which cost at least 50% more than the remanufactured or compatible cartridges. Usually it takes a few months before the aftermarket printers catches up to the latest firmware. While it takes about 3 months for new models of remanufactured or compatible toner cartridges to be available after new printer releases. The chips Graphic Toners offer are always up to date and are sold with each toner cartridge as soon as it releases.
1 1.) To prevent disconnection from your printer to the chip, you can try to clean the surface of the chip so dust doesn’t get on the chip and disconnect your printer to the chip.
2 2.) Do not update firmware, Samsung regularly offer firmware updates to prevent aftermarket chips from working in their printers.
3 3.) For the printer to connect with toner cartridge, try turning on/off with the toner cartridge inside, this will reset the toner cartridge.
For any problems with your Samsung printer and toner cartridges is best to refer back to your user manual or contact your supplier.